Coronavirus has changed the way many psychological services are being delivered.
In many cases, eligible Australians can now see their psychologist online via telehealth with no need for face to face contact.
How to prepare for a telehealth session
Before your session: Complete the Telehealth Informed Consent Form
You will be emailed a link to complete a telehealth consent form prior to your appointment. Please contact the practice if you have not received it yet.
Before your session: Download Zoom
Telehealth sessions will be conducted either on the phone, or using a program called Zoom. Zoom can be downloaded as a free app for your mobile, as a free program that runs on your computer, or through your internet browser. Read also the notes at the bottom of this page regarding your privacy and telehealth psychology sessions.
To install Zoom on your phone or tablet, go to https://zoom.us/download from your mobile and click the appropriate "Download" button under the fourth option "Zoom mobile apps".
To install Zoom on your computer, go to https://zoom.us/download and click "Download" under the first option "Zoom client for meetings".
Before your session: Prepare Your Space
We aim to make the rooms at Wellbeing in Mind Psychological Services warm and inviting so that clients feel safe and comfortable during their sessions. Consider creating a similar environment for your telehealth sessions by:
Using a quiet room free from disturbance or interruptions to have your session
Choose a comfortable chair
Turn other devices off or on silent to avoid disruption
Make yourself a cup of tea or get some water
Make sure you have access to tissues
Log on 5 minutes before your session
At the end of your session: Billing
Credit/Debit card details will be requested from you at the time of making your appointment. These details are securely stored in our practice management software, Halaxy. More information on Halaxy card security is provided here. Payment for the full consultation fee will automatically be processed electronically via Halaxy at the end of your appointment. At the same time, your Medicare rebate (if applicable) will be claimed and Medicare will deposit the corresponding rebate into your nominated bank account.
Your Privacy and Telehealth Sessions
Your privacy when using telehealth is very important to us. No platform is 100% secure from disruption and interference from 3rd parties. There are risks unique and specific to Telehealth, including but not limited to, the possibility that therapy sessions could be disrupted or distorted by technical failures, or could be accessed by unauthorised persons.
We have taken the following steps to protect your privacy when using Zoom (no identifying information contained in emailed invitation to session; unique password to access each session, use of waiting room function by which the psychologist can limit access to the session to the client).
The capture (including screenshots or photos of the therapy session), recording, saving, or dissemination of any personally identifiable images or information from the Telehealth interaction to any other entities shall not occur without your prior explicit written consent.
If you are not comfortable using this platform, please chat with your psychologist about other options (e.g. use of telephone for sessions, continuing with face-to-face sessions, and use of alternative telehealth platforms).