Before your session

Complete the Intake and Informed Consent Form

If you are a new client, you will be emailed a link to complete an intake and consent form prior to your appointment. Please contact the practice if you have not received it yet.

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Prepare Your Space

We aim to make the rooms at Wellbeing in Mind Psychological Services warm and inviting so that clients feel safe and comfortable during their sessions. Consider creating a similar environment for your telehealth sessions by:

• Using a quiet room free from disturbance or interruptions to have your session

• Choose a comfortable chair

• Turn other devices off or on silent to avoid disruption

• Make yourself a cup of tea or get some water

• Make sure you have access to tissues

• Log on 5 minutes before your session

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Joining your appointment 

You will receive a telehealth link via your booking reminder email. There is no need to download anything, just click on the link at your appointment time. 

 

Telehealth sessions are conducted through our practice management software, Cliniko. All video calls are secured with end-to-end encryption and meet strict privacy and security standards. You can rest easy knowing your consultations are kept between just you and your clinician.

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After your session

Credit/Debit card details will be requested from you at the time of making your appointment.  These details are securely stored in our billing software, Tyro  More information on Tyro card security is provided here. Payment for the full consultation fee will be processed electronically at the end of your appointment.  At the same time, your Medicare rebate (if applicable) will be claimed and Medicare will deposit the corresponding rebate into your nominated bank account. 

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Your Privacy and Telehealth Sessions

Your privacy when using telehealth is very important to us. No platform is 100% secure from disruption and interference from 3rd parties. There are risks unique and specific to Telehealth, including but not limited to, the possibility that therapy sessions could be disrupted or distorted by technical failures, or could be accessed by unauthorised persons.

 

The telehealth platform we use is designed to meet the data protection regulations of Australian Privacy Principles, GDPR, PIPEDA and HIPAA.

 

The capture (including screenshots or photos of the therapy session), recording, saving, or dissemination of any personally identifiable images or information from the Telehealth interaction to any other entities shall not occur without your prior explicit written consent.

 

If you are not comfortable using this platform, please chat with your psychologist about other options (e.g. use of telephone for sessions, continuing with face-to-face sessions, and use of alternative telehealth platforms).

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