Please Note: Appointments before 9am and after 5.00pm Monday - Friday attract an additional surcharge of $20.

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Wellbeing in Mind is NOT a Bulk Billing practice. Payment is required at the time of the consultation.   However, we understand that times are tough for many people right now.  We do provide a sliding scale of fees for families who are experiencing financial difficulties. Please discuss your situation with your treating psychologist. 

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To secure your appointment, we require valid credit or debit card details to be provided at least 48 hours prior on business days** to your scheduled session.

• Your card will not be charged at the time of booking.

• It will only be used if a cancellation or no-show fee applies.

• Card details are stored securely using our encrypted, PCI-compliant system and are not accessible to clinic staff.

If you prefer not to store card details, you can choose to pay a $100 deposit instead.

Appointments without card details or a deposit on file 48 hours prior may be cancelled.

Thank you for your understanding and for helping us maintain a reliable and respectful booking process.

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*Medicare Rebates and Mental Health Treatment Plans

All our Clinical and Registered Psychologists are registered with Medicare and rebates are available for eligible clients. Upon visiting your GP, paediatrician or psychiatrist, they will make an assessment about whether you are eligible for Mental Health Treatment Plan, and may refer you to a psychologist. Eligible clients are entitled to up to:

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• 10 individual sessions with a psychologist per calendar year; plus

• 10 group therapy sessions with a psychologist per calendar year

 

You will need to have your Mental Health Treatment Plan before you come to the first session with your Psychologist in order for your rebate to be processed. Your Medicare rebate will be processed electronically at the end of your consultation. 

 

Other Government Initiatives

A range of government bodies offer mental health funding for those meeting eligibility requirements.  Wellbeing in Mind Psychological Services are able to submit claims for treatment to the following organisations:

• WorkCover QLD

• Department of Veteran’s Affairs 

• National Disability Insurance Scheme (NDIS) (Self and plan-managed clients ONLY)

• National Injury Insurance Scheme Queensland (NIISQ)

 

Private Health Insurance Rebates

If you have ‘extras’ private health insurance, you may be eligible to claim rebates for psychological and counselling sessions. Each insurance company is different, and rebates depend on extras cover schemes which can change over time, therefore we recommend that you check with your insurer about rebate amounts.

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We are able to process private health claims on site. 

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Please note: Private health and Medicare rebates cannot be used for the same appointment.  

 

Payment Methods

Individuals:  Payment for the full consultation fee is due at the end of your appointment.  EFTPOS facilities are available at the practice. At the same time, your Medicare rebate (if applicable) will be claimed and Medicare will deposit the corresponding rebate into your nominated bank account. It is up to you to ensure that your bank details with Medicare are up to date. 

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Organisations: An invoice will be issued, and payment will be required within 3 days of the invoice via electronic bank transfer, credit card (over the phone), or cheque. Payment details will be provided on the invoice.

 

Cancellations

We require 48 hours notice on business days** to reschedule or cancel a session without incurring any extra fees. Please click here for our cancellation policy. 

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**Our office hours are 9am to 5pm, Monday - Friday.  Monday appointments therefore have to be cancelled on a Thursday to avoid cancellation fees